General office clerk essential career information:
- 2012 median pay: $27,470
- 2012, number of jobs: 2,808,100
- Employment growth forecast, 2010-2020: 17 percent
- Entry level education requirements: High school diploma or equivalent
General office clerks; what they do:
General office clerks possess incredible organizational, interpersonal, computer and multitasking skills. Office clerks often wear many hats on a daily basis and perform a variety of administrative tasks, including answering telephones, typing and filing.
Office clerk careers include organizing and maintaining multiple files, inventory, mail, office equipment and computer systems; answering busy telephones, answering questions and giving information. Office clerk careers involve performing a variety of document preparation, organizing mail, managing calendars, appointments and schedules; ordering office supplies, services and materials and keeping company financial records.
General office clerk job titles:
- Office Assistant
- Administrative Assistant
- Office Clerk
- Customer Service Representative
- Office Coordinator
- Administration Assistant
General Office Clerks Education, Certification and License Requirements
Typically, people interested in an office clerk career need a high school diploma or equivalent. Office clerks receive on-the-job training. Many vocational and community college programs offer special business education classes for students interested in becoming a general office clerk. These courses teach skills such as word processing, office management and special computer applications.
Some schools offer an Associate in Office Management degree, an Associate in Office Information Technology degree or an office assistant certificate program.
Career Advancement Opportunities
There are some career advancement opportunities for general office clerks after they gain administrative experience and skills, such as receiving higher pay or obtaining advanced responsibilities or a higher level job. Strong administrative, communication and analytical skills help office clerks receive a promotion to a supervisory position. However, if a general office clerk seeks to enter a professional position within a company, typically they must gain a formal education.
General Office Clerks Job Outlook
Forecast: 17 percent employment growth for general office clerk from 2010 to 2020, about as fast as the average for all occupations. This increase is mainly due to companies hiring employees who can multitask as opposed to only performing a specialized job.
Automated phone systems and other forms of technology may hinder general office clerk employment growth as these computer systems decrease the need for someone to answer phones or organize files. Support workers may also take on more administrative responsibilities, further reducing the need for office clerks.
In addition, general office clerk job growth varies by industry and the overall state of the economy. For instance, the healthcare industry is adding new jobs and the growth increases the need for office clerks. On the contrary, the federal government may reduce their number of employees. However, as companies downsize their administrative worker personnel, the need for general office clerks may increase because these employees can provide many support functions.
General Office Clerks Salary
- 2012 median annual wage: $27,470
- 2012 workers at the 75th percentile annual wage: $35,370
- 2012, workers at the 25th percentile annual wage: $21,050
General Office Clerks Major Employers
- Educational services
- Health care and social assistance
- Government agencies
- Administrative and support services